Mariem Sair

Student

• Pre-Opening Operations: Played a key role in the resort's launch phase, ensuring all guest service systems and databases were operational prior to the grand opening. • Operational Readiness: Collaborated with cross-functional teams to test service workflows and conduct “dry runs” to guarantee a flawless guest experience from day one. • Guest Management: Serve as the primary point of contact for guests, managing special requests and ensuring the high standards of the Maxx Royal brand are met.

• Pre-Opening Operations: Played a key role in the resort's launch phase, ensuring all guest service systems and databases were operational prior to the grand opening
• Operational Readiness: Collaborated with cross-functional teams to test service workflows and conduct “dry runs” to guarantee a flawless guest experience from day one
• Guest Management: Serve as the primary point of contact for guests, managing special requests and ensuring the high standards of the Maxx Royal brand are met

• Department Launch: Contributed to the successful opening of the Wellness department, assisting in the creation of Standard Operating Procedures (SOPs) and service protocols. • Quality Assurance: Conducted facility inspections to identify and resolve snagging issues, ensuring the environment met luxury safety and aesthetic standards before opening. • Team Supervision: Supervised daily operations and coordinated between the wellness team and front desk to ensure smooth guest flow and high-quality service delivery.

• Department Launch: Contributed to the successful opening of the Wellness department, assisting in the creation of Standard Operating Procedures (SOPs) and service protocols
• Quality Assurance: Conducted facility inspections to identify and resolve snagging issues, ensuring the environment met luxury safety and aesthetic standards before opening
• Team Supervision: Supervised daily operations and coordinated between the wellness team and front desk to ensure smooth guest flow and high-quality service delivery

• Welcomed guests upon arrival, providing orientation of hotel amenities and services. • Handled guest complaints and feedback professionally, ensuring high satisfaction scores. • Assisted with translation and communication for international guests using fluency in English, French, and Arabic.

• Welcomed guests upon arrival, providing orientation of hotel amenities and services
• Handled guest complaints and feedback professionally, ensuring high satisfaction scores
• Assisted with translation and communication for international guests using fluency in English, French, and Arabic

• Acted as a liaison between international patients and medical staff, ensuring clear communication regarding procedures. • Provided administrative support and managed patient schedules and follow-up appointments.

• Acted as a liaison between international patients and medical staff, ensuring clear communication regarding procedures
• Provided administrative support and managed patient schedules and follow-up appointments

• Served as a frontline service recovery specialist, successfully de-escalating conflicts and turning dissatisfied customers into positive brand advocates. • Provided technical troubleshooting and support to customers via phone and email. • Diagnosed technical issues and guided clients through step-by-step solutions.

• Served as a frontline service recovery specialist, successfully de-escalating conflicts and turning dissatisfied customers into positive brand advocates
• Provided technical troubleshooting and support to customers via phone and email
• Diagnosed technical issues and guided clients through step-by-step solutions

• Assisted in organizing guest activities and entertainment programs. • Collected guest feedback surveys to help management improve resort services.

• Assisted in organizing guest activities and entertainment programs
• Collected guest feedback surveys to help management improve resort services

•Resolved complex technical issues for customers, maintaining a consistently high customer satisfaction score •Provided multilingual support (French and english )to a diverse customer base, ensuring clear and efficient communication in sensitive situations.

• Resolved complex technical issues for customers, maintaining a consistently high customer satisfaction score
• Provided multilingual support (French and english )to a diverse customer base, ensuring clear and efficient communication in sensitive situations